Privacy Policy | Axon Digits

1. Who We Are

Axon Digits (Private) Limited is a company registered with SECP in Pakistan. We develop and provide cloud-based business software including Axon Finance Suite and Axon Employee Management.

Addresses

Registered Office (Pakistan): Office No. 1, First Floor, NA Khan Plaza, Commercial 1, Naval Anchorage, Islamabad, Pakistan
United Arab Emirates Office: Office 17-26F, Floor 26, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
United Kingdom Office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

2. What Data We Collect

We collect the following types of personal data when you use our website and services:

Account Information: Full name, email address, phone number, company name, and password (stored securely hashed).
Billing Information: Payment method details are processed by our payment provider (Safepay). We do not store your full card number on our servers.
Usage Data: Pages visited, features used, login timestamps, IP address, browser type, and device information.
Business Data: Data you enter into our software products, such as financial records, employee records, client information, and documents.
Communications: Emails and messages exchanged with our support team.

3. How We Use Your Data

We use your personal data for the following purposes:

To create and manage your account and provide our software services.
To process payments and manage subscriptions.
To send transactional emails (account verification, password resets, billing receipts).
To provide customer support and respond to your enquiries.
To improve our products, fix bugs, and develop new features.
To comply with legal obligations and prevent fraud.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on secure cloud servers provided by Supabase (hosted on AWS infrastructure). We implement the following security measures:

All data transmitted between your browser and our servers is encrypted using TLS/SSL.
Passwords are hashed using industry-standard algorithms and are never stored in plain text.
Database access is restricted through Row Level Security (RLS) policies ensuring users can only access their own data.
Regular security reviews and access audits are conducted.

For a full overview of how we protect your data, see our Security page.

5. Data Sharing

We may share your data with the following categories of third parties, solely for the purposes described:

Payment Processors: Safepay processes your payment transactions. Their privacy policy governs their handling of your payment data.
Infrastructure Providers: Supabase and AWS host our databases and services.
Legal Authorities: We may disclose data if required to do so by law, regulation, or court order.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
Data Export: Request an export of your data in a machine-readable format.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@axondigits.com. We will respond within 30 days.

7. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use third-party advertising or tracking cookies. By using our website, you consent to the use of essential cookies.

8. Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will delete your data within 90 days, except where we are required by law to retain certain records (such as billing records, which may be retained for up to 7 years for tax and regulatory purposes).

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.