Axon Digits provides digital software-as-a-service (SaaS) products. Since our products are delivered digitally via the internet, traditional shipping, return, and exchange policies for physical goods do not apply. This page covers cancellation, refund, and complaint handling for our software subscriptions.
Company Information
- Legal Business Name: Axon Digits (Private) Limited
- Corporate Unique Identification No.: 0348028
- Email: info@axondigits.com
- Phone: +92 51 5159897
Addresses
- Registered Office (Pakistan): Office No. 1, First Floor, NA Khan Plaza, Commercial 1, Naval Anchorage, Islamabad, Pakistan
- United Arab Emirates Office: Office 17-26F, Floor 26, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
- United Kingdom Office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom
1. Nature of Our Products
All Axon Digits products (Axon Finance Suite, Axon Employee Management) are cloud-based software subscriptions. There are no physical goods to ship, return, or exchange. Access is provided instantly upon subscription or trial activation.
2. Cancellation Policy
- You may cancel your subscription at any time from your Axon Digits dashboard.
- Cancellation takes effect at the end of your current billing period. You will retain access to all features until your current period expires.
- After cancellation, your data will be retained for 90 days. You can reactivate your subscription during this period to regain access. After 90 days, your data will be permanently deleted.
- To cancel, log in to your dashboard at axondigits.com/dashboard and navigate to Subscription settings, or email us at info@axondigits.com.
3. Refund Policy
We offer refunds under the following conditions:
| Scenario | Refund | Timeframe |
|---|---|---|
| Charged after cancellation request | Full refund | Within 7 business days |
| Duplicate or accidental charge | Full refund | Within 7 business days |
| Service completely unavailable for 48+ hours (not scheduled maintenance) | Pro-rata refund for downtime period | Within 14 business days |
| Dissatisfied within first 7 days of first subscription | Full refund | Within 7 business days |
| Mid-cycle cancellation | No refund (access continues until period ends) | N/A |
To request a refund, email info@axondigits.com with your account email and the reason for the refund request. Refunds are processed back to the original payment method via Safepay.
Turnaround time for refunds: All approved refunds will be processed within 7 business days of approval. The refund may take an additional 3–5 business days to appear in your account depending on your bank.
4. Returns and Exchanges
Since Axon Digits provides digital software services with no physical goods, traditional returns and exchanges do not apply. If you are unhappy with a product, you may:
- Cancel your subscription at any time (see Cancellation Policy above).
- Switch between products by subscribing to a different Axon Digits product from your dashboard.
- Request a refund within the eligible timeframes listed above.
5. Shipping & Service Delivery
Axon Digits does not ship any physical products. All our offerings (Axon Finance Suite, Axon Employee Management) are cloud-based software services delivered electronically, there is nothing to be posted, couriered, or physically delivered.
- Access is provisioned instantly and automatically the moment your subscription or free trial is activated, there is no shipping, dispatch, or delivery wait.
- You can use the service immediately through any supported web browser by logging in at axondigits.com/dashboard. No installation media, hardware, or courier delivery is involved.
- Login and onboarding details are sent to your registered email address. If you do not receive access within a few minutes of activation, please check your spam folder or contact info@axondigits.com.
- Because nothing is physically shipped, no shipping fees, customs duties, or delivery charges apply to any Axon Digits subscription.
6. Complaints Handling
We are committed to resolving any complaints fairly and promptly. Here is our complaints process:
- Submit your complaint by emailing info@axondigits.com or calling +92 51 5159897. Please include your account email and a description of the issue.
- Acknowledgement: We will acknowledge your complaint within 1 business day.
- Investigation: We will investigate the issue and keep you informed of progress.
- Resolution: We aim to resolve all complaints within 7 business days. For complex issues that require more time, we will inform you of the expected resolution timeframe.
- Escalation: If you are not satisfied with the resolution, you may request escalation to our management team by replying to your complaint email or calling our office.
7. Billing Disputes
If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank. We will investigate and resolve billing issues within 3 business days. Initiating a chargeback without contacting us first may result in suspension of your account pending investigation.
8. Free Trial
Our free trial does not require payment information. No charges are made during the trial period. If you do not subscribe after the trial ends, your access is simply paused, no further action is needed from you.
9. Contact Us
For any questions about cancellations, refunds, or complaints, please contact us.